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Posted on Oct 17, 2010
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I press the power off button and it doesn't power off

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Susan Fender

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  • Posted on Oct 17, 2010
Susan Fender
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Hold the power button down for about 10 seconds- that will force the system to shutdown. The issue is caused usually by a background running program or driver preventing the system from fully shutting down.

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  • Posted on Oct 17, 2010
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You should never power down by pressing the power button unless your system is deadlocked and won't respond to any other actions. Powering off in this fashion can cause you to lose data, corrupt files, and improperly shut down Windows.

Nonetheless, if you are in need of shutting down the laptop in this fashion you must hold the power button instead of only pressing it. You'll find this in the power settings of the device. Honestly, the power button may even be set to do nothing, which is possible.

To properly shut down your new Pavilion laptop, which should be running Windows 7, follow this process: Click Start > Shut Down

Start is now simply a circular Windows icon in the bottom left corner of the screen and shut down has an arrow pointing down next to it. Click the words shut down instead of the arrow which will bring up other power save options.

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