If a brand new unit, return to store and seriously consider a different brand. My Samsung 1600 had SO many problems right out of the box. Drawer would close, display would still say "open", remote wouldn't work (since player thought drawer was open), player then would have to be unplugged to get it to reset just to get the disc out. John
Hello,
First check if your DVD is compatible with the disc, if it is compatible and is not playing, then it means your lens is either weak or bad.
Try to use a lens cleaner on it and if it does not work, then you replace the lens with a new one.
Replacing the lens is easy, all you have to do is get a replacement lens, then you open up your DVD player, with the appropriate screwdriver, locate the lens and replace it with the new one you got for it.
Take care and good luck
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