Faultcode 5 for HP laserjet M2727nf The scanner

The "Scanner error 5" is a notorious problem on the HP LaserJet M2727mfp series printers. ... The "Scanner error 5" usually triggers when the scanner's drive motor fails. Fortunately, replacing the scanner assembly (which includes the motor) is not considered difficult.

Scanner Error 5 on HPLaserJet M2727nf printer

The HP M2727 has a known issue with the scanner error 8 and bad formatters. HP has extended the warranties on this product. I suggest you contact them directly and they will most likely exchange the unit.

Call a technician. The scanner/copier assembly probably needs to be replaced

http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c01072069/c01072069.pdf.... check this link..this is the user manual of HP laserjet M2727nf MFP Printer

Hi Anataloi,

This is due to a hardware failure, the scanner assembly and the formatter board will need to be replaced.

Try doing a hard or reset or nvram:
1. Turn the printer off
2. Hold down the right arrow and the cancel button
3. Reboot the printer while holding the buttons and hold until permanent storage is displayed. Let go of the buttons and wait for the ready message on the display.

if this does not work contact hp 1800-334-5144 , if within 2 years from the purchase date ask for a case number to have the printer serviced under a service note.

Al
[email protected]

hold down the go button while you power on your hp laserjet.

First, power the printer off, wait for about 30secs and power on. If problem persist replace the scanner.

It would appear that the Error 5 listed on your MFP is caused by a faulty flatbed scanner. See the HP thread for details
http://forums13.itrc.hp.com/service/forums/bizsupport/questionanswer.do?admit=109447627+1258704779058+28353475&threadId=1272652

Check the warranty on your MFP - if still in warranty, contact HP for a repair.

http://h10025.www1.hp.com/ewfrf/wc/weInput?lc=en&dlc=&cc=us

Eva, This is a common problem with this machine and more than likely the scanner will need to be replaced. You should try calling HP and see if they will cover it since it is a common problem.