HP OfficeJet 7310 All-In-One InkJet Printer Logo
Posted on Oct 13, 2010
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Reinstall software can not use the Dirextor oo the Scanner

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ONE-Touch-Solution

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  • HP Master 1,679 Answers
  • Posted on Oct 13, 2010
ONE-Touch-Solution
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Joined: Nov 19, 2009
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Hi,

HP Director is no longer used for HP Printers. It is replaced by HP Solution Center
There is new Software available.
Uninstall the Software you have installed in the PC
Click on the Download button below to download the latest software to install
Choose the operating system and continue to download the software and later install it
Download

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Epson v500 Photo scanner was working but now gives a red light and whirring noise when opening the app installed on Mac - gives warning "cannot properly connect with scanner".

Here are some troubleshooting steps you can try for your Epson V500 Photo scanner: Check the connections: Ensure that your scanner is properly connected to your computer and turned on. Check the cables and ports for any damage or loose connections. Restart your computer: Sometimes, restarting your computer can fix communication issues between your scanner and computer. Reinstall the scanner software: Try uninstalling and reinstalling the scanner software on your computer. You can download the latest software from the Epson website. Check for updates: Make sure that your scanner software and computer operating system are up to date. Try a different USB port: Plug the scanner into a different USB port on your computer and see if it makes a difference. Reset the scanner: Turn off the scanner and unplug it from the power source. Wait a few minutes and then plug it back in and turn it on. If these steps don't resolve the issue, it's possible that there may be a hardware problem with the scanner that needs to be repaired.
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When I press the scan button, the error USB not connected appears even though it is connected.

You will need to install the software that came with the printer on the computer that it is connected to. The software will then run on the computer and "listen" for a command when you press the scan button. What is the make/model of your printer?
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Try reinstalling the scanner software.

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When I try to open the Scanner software the following comes up... Error = 4 Could not confirm scanner connection.Please check scanner connection. When I try to open the easyscan Utility I get the following...

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http://www.hamrick.com
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Scan does not go into picture programme, just get black picture, but preview shows scans as perfect, this only happens when scanning film

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TWAIN message

Hello,

The Twain error message sounds like a Windows error... I wonder if the software you are trying to use is for Windows, and not MAC.

Chester
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