This sounds like a calibration issue.
Follow the instructions below to re-calibrate
Three readings are required:
· Empty: No media in the sensor.
· Gap (or Mark): Only the backing, notch, or reflective mark in the sensor.
· Paper: The label (with the liner attached) in the sensor.
To perform a Standard Calibration:
Step Operator Action Displayed Message Comment
1 (Media should be loaded and the appropriate Sensor Typeselected.)
2 Press the menu key.
Raise the printhead assembly.
MENU MODE
MEDIA SETTINGS
You are entering Menu Mode.
3 Press the enter key to enter
the Media Settings menu.
MEDIA SETTINGS
MEDIA TYPE
4 Press the FWD key and
scroll to 'Sensor Calibration'.
MEDIA SETTINGS
SENSOR CALIBRATION
5 Press the ENT key. SENSOR CALIBRATION
PERFORM CALIBRATION
You are beginning the standard
calibration procedure.
6 Press the ENT key.
Remove the media from the Media Sensor then press any key.
REMOVE LABEL STOCK
PRESS ANY KEY <yyy>
This sets the parameter for the
'empty' value.
Where 'yyy' is a numerical
value representing the current
sensor reading.
8 Position the label (and backing,
if any) under the Sensor Eye
Mark.
ã Note: If using preprinted
media, ensure the label area
under the sensor is free of
preprinted text, graphics or
borders.
Press any key to continue.
SCAN PAPER
PRESS ANY KEY <yyy>
This sets the parameter for the
'paper' value.
Where 'yyy' is a numerical
value representing the current
sensor reading.
The calibration was successful.
See note below if another
message was displayed.
10 Exit upon successful
calibration: Back out of the
menu tree by repeatedly
pressing the key.
If using gap or reflective media,
press and hold the FEED key.
The printer will begin
advancing media; allow at least
one label gap (or mark) to
advance under the sensor.
READY
Three readings are required:
.No Media
.Lable Backing
.Backing plus lable
Standard Calibration
Step Operator Action Displayed Message Comment
5 Press the key. SENSOR CALIBRATION
PERFORM CALIBRATION
You are beginning the standard
calibration procedure.
6 Press the key.
Remove the media from the
Media Sensor then press any
key.
REMOVE LABEL STOCK
PRESS ANY KEY <yyy>
This sets the parameter for the
'empty' value.
Where 'yyy' is a numerical
value representing the current
sensor reading.
7 Proceed according to your
media type:
Die-cut stock: strip the media
from the backing and then
reinsert it into the sensor; adjust
the Sensor Eye Mark over the
center of the backing.
Notched stock: adjust the
Sensor Eye Mark over the
center of the notch.
Reflective stock: Adjust the
Sensor Eye Mark over the
center of the facedown black
mark.
Continuous stock: go to Step
8.
Press any key to continue.
SCAN BACKING
PRESS ANY KEY <yyy>
Or, for reflective media:
SCAN MARK
PRESS ANY KEY <yyy>
This sets the parameter for the
'gap' or 'mark' value.
Where 'yyy' is a numerical
value representing the current
sensor reading: useful in
locating the best sensor
position.
ã Note: Never position the
sensor over a perforation when
recording a sensor reading.
ã Note: Do not move the position of the Media Sensor after it has been adjusted.
8 Position the label (and backing,
if any) under the Sensor Eye
Mark.
ã Note: If using preprinted
media, ensure the label area
under the sensor is free of
preprinted text, graphics or
borders.
Press any key to continue.
SCAN PAPER
PRESS ANY KEY <yyy>
This sets the parameter for the
'paper' value.
Where 'yyy' is a numerical
value representing the current
sensor reading.
Maintenance and Adjustments
5-3
Standard Calibration (continued)
Step Operator Action Displayed Message Comment
9 Observe the display. GAP MODE
CALIBRATION COMPLETE
Or, for reflective media:
REFLECTIVE MODE
CALIBRATION COMPLETE
Or, for continuous media:
CONTINUOUS MODE
CALIBRATION COMPLETE
The calibration was successful.
See note below if another
message was displayed.
10 Exit upon successful
calibration: Back out of the
menu tree by repeatedly
pressing the key.
If using gap or reflective media,
press and hold the FEED key.
The printer will begin
advancing media; allow at least
one label gap (or mark) to
advance under the sensor.
READY
The printer is now ready to
begin printing.
GAP NOT DETECTED error in display.
Possible Cause
Dirty media sensors, wrong label length
Recommend Solution
Clean the upper and lower media sensors by spraying them with dry air. This should bedone every time the media (label stock) is changed.
Before running the Auto-Calibrate operation, check the QUICK SETUP or MEDIA CONTROL menu for the 'Label Length' parameter. It should be set to the length of the label, not counting the gap.
Check that the sensor type has been set in CALIBRATE CTRL menu to match the media and ribbon.
"Gap" Select when using media with a liner space between die-cut labels or when using tag stock with notches or holes as label length indicators.
"Mark" Select when using media that has horizontal black marks located on the underside of the label liner or tag stock.
"Advanced Gap" Select when media is gapped but also has a dark background.
This sensor arrangement looks through the ribbon, and will not work if ribbon is too dark.
"Advanced Notch" Select when media has a notch that is placed in a dark line on the back of the stock.
Check the position of the media sensor. It should pass through the center of gaps or marks or notches, but not through pre-printed areas if possible.
Run Auto-Calibrate in CALIBRATE CTRL menu, which sets Gap and Paper Out Thresholds
373 views
Usually answered in minutes!
×