Hi!
here are some solutions for your carriage jam error.
1. Clear any jam...remove loose paper.
2.Clear the jam from the back of the printer
turn off the printer...remove the rear access door..
pull the paper out of the roller and return the rear access door.
3. Clear the paper jam from the front of the printer..while printer is on.. open the carriage access door..
disconnect the power cable from the back.. remove the paper output tray.
look inside the product..check for torn papers..gently pull out the paper from the roller...return the paper output tray and the carriage access door. plug the power corn and turn on..
4. Make sure the carriages move freely...while the printer is on.. open the carriage access door.
disconnect the power cord from the back..remove the paper output tray...look inside if the carriage is stuck and if there is no papers or object that restrict the carriage to move..return the output tray.. return the carriage access door...
And lastly after doing this steps try to reset the printer and try to print..
To reset the printer....press the power button to turn on the printer..disconnect the power cord from the product..disconnect the power cord from the wall outlet.. wait for 15 seconds.. plug the power cord to the wall socket....plug the power cord at the back of the printer.. press the power on of the printer.. try to print the test page...
Good luck! hope this solve the problem
Much appreciated if you rate this help.. thanks
"Paper jam" when there is nothing jammed. Have tried filling slot with different amounts of paper, gently assisting system to grip paper to pull it through, tried different thicknesses of paper, tried 8.5 x 11 and envelopes. Printer has worked excellently until now. Also notice that the spot where paper would normally get grabbed and pulled in is just bent on the paper. sometimes the paper gets pulled a third of the way in and printer "prints" my demand but nothing there and the printer does not say there is a jam because it "thinks" it printed
Screen reads "Paper output slot. The paper is jammed. Clear the paper and press OK." No paper jammed. Was trying to print on envelopes - which were jamming and removed when this happened.
×