Hello, you said this was a copy, have you tried making copy from the glass, and not thru the doc feed, just to see if the output us the same. if not, open up the doc feed area, and clean the **** glass. now if your prints from the computer are the same as the copies, then its possible that the problem is pressure rollers above the ashpalt grey platten roller. alittle harder to clean but can be cleaned off.
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