The printer is saying that it is offline - how do I get it back online? It prints but only a plain sheet not what I asked it to print. thank you

First, turn off your printer, and uninstall the drivers/software (all hp components installed with the printer), restart your computer.

You can try resetting the machine now:

Press the On button and turn off the HP All-in-One. Unplug the power cord from the wall outlet. Unplug the power cord from the back of the HP All-in-One. Wait for 20 seconds. Plug the power cord back into the HP All-in-One. Plug the power cord into the wall outlet. Turn on the HP All-in-One by pressing the On button.

If the above troubleshooting methods don't seem helpful, proceed to the next step...


Now follow the below instructions:
Remove all the cartridges, clean the contact points on the cartridges and on the printer using soft brush/cotton dipped in alcohol/acetone /spirit.
While the cartridges are kept for drying, do the following:
Turn it off > Disconnect usb cable, power cord, inthernet cable; >remove the papers from the tray >open the back panel door (the rear door where you clear paper jam). Also turn off the mains switch which the dc adapter is plugged in. After keeping it Off for about 5 minutes, turn on the printer again with only the power cord connected, keep tapping the cancel button while it boots up and again leave it On for few minutes > turn it off > connect all the cables > again turn it On and keep pressing the power button while it boots up. Now you can install the cartridges. Check the status message. It should work fine now.

If the problem persists,

Good luck.

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