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Posted on Oct 08, 2010

Energy smart hot water heater not giving ample amount of hot water both elements ohm at 12.5

1 Answer

A

Anonymous

energy smart hot water heater - element-connection-450.jpg
For images and product information
For manual


You checked ohms, did you check for 240V across lower element when lower element is turned on?

Energy smart electric water heater
has a control box on top of unit. Water heater does not have typical thermostats that can be tested and replaced. Temperature sensors located above each element send information to control box through small black and red wires. Temperature sensor sells for about $40, but there is no test listed that shows how to determine when sensors fail.

Potential problems:
-Temperature sensor is not reading correct temp
-Control box not processing correct temperature information
-Selector on control box set to 2, 3 or 4
-Thermostat temp on control box set lower than 120 degrees F
-Sediment build-up starting to surround lower element so water doesn't circulate (see if drain valve runs full-open

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0helpful
1answer

My whirlpool smart water heater has been getting cooler for the last year. I now have the temp setting as high as it will go and soon will have no hot water. Is this a bad thermostat?

If it is like the one below the most likely reason is that the top element has failed and the bottom element is buried in limescale. If it is older than 10 years, it needs draining and servicing with new sacrificial anode. If it is older than 15 years it needs replacing. I replaced mine at 21 years as it just started to leak. The top element had failed 10 years earlier and there was 12" of scale on the bottom.

Whirlpool Energy Smart electric water heater

http://waterheatertimer.org > Whirlpool-Energy-Smart-...

These 208V-240V electric water heaters can be installed by homeowner without loss of 6 year or 10 year warranty. They do not have built-in timers, wifi, ...
1helpful
4answers

Troubleshooting whirlpool ee2h50rd045v water heater

1) Copy following links for whirlpool energy smart resources:
http://waterheatertimer.org/pdf/Energy-Smart-troubleshooting-guide.pdf
http://waterheatertimer.org/Whirlpool-Energy-Smart-electric.html

2) Control box is probably bad.
There are 2 types of control boxes for older-style energy smart water heaters.
You will need model number and serial number from label on side of tank to order from Whirlpool.

3) This older-type energy smart water heater is probably discontinued by AO-Smith, American, State, Craftmaster, Reliance water heater group that makes Whirlpool and Kenmore water heaters.
New generation energy smart offers interface with home automation and/or non-existent smart grid.
Older energy smart only offered potential interface with non-existent smart grid.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

1helpful
1answer

Control on whirlpool EEZ8OHD055V Blinks twice, no hot water

1) Call Whirlpool. 1-877-817-6750
Have them send 2 new thermistors (temperature sensors located above each element), and then install according to the instructions they give you.

2) Sounds like you have the American brand older energy-smart electric water heater with grey control box on top
Copy following link to exactly identify product and resources
http://waterheatertimer.org/Whirlpool-Energy-Smart-electric.html#energy-old

3) Two flashes is 'high water temperature shut down.
Buy cheap multimeter from hardware store. Install battery. Set to read ohm, the upside down horseshoe symbol.
Use multimeter set to read ohms, and test thermistors
Copy following link for general service manual showing error #2 and thermistor resistance chart on page 10
http://waterheatertimer.org/pdf/Energy-Smart-troubleshooting-guide.pdf

If you need further help, I’m available over the phone at https://www.6ya.com/expert/gene_9f0ef4df2f9897e7

0helpful
1answer

Whirlpool 40 gallon energy smart elecrtic water heater. The control board binks once, by the panel means system start up failure,but we still have hot water,but every time we use the hot water it starts...

The evidence points to a control malfunction.
Call Whirlpool for assistance: 1-877-817-6750
You will need your model number and serial number located on label on side of tank.
Serial number is required because models change as the technology evolves.

Open following link to read product details about the Energy Smart, and download typical manual.
http://waterheatertimer.org/Whirlpool-Energy-Smart-electric.html

Note: Energy Smart water heater requires 10 gauge wire and 30 amp breaker.

Typical energy smart manual shows: 1 flash is start-up error, which indicates 'Power ON with no water in tank.'
This is not possible because at least the upper element would burn out, if not both elements.
If upper element burns out, this water heater will not make any hot water, since it is wired for ordinary non-simultaneous operation.
There cannot be air inside the tank since your hot water faucet is not spewing air.
http://waterheatertimer.org/How-it-works.html

Also be aware that model numbers change.
Read following account of fellow who replaced control board on his 4-year-old energy smart, and how he discovered wires are reversed on newer control boards. Be sure to ask Whirlpool about this possibility, in the event they say control board is faulty and send you new board:
http://www.fixya.com/support/t8263226-our_water_heater_doing
3helpful
1answer

Our water heater is doing the same thing. . Before I replaced the board I checked the elements, both were about 13.5 ohms, after checking I made sure to replace all insulation and closed the access covers...

1) You have given good diagnostic information ... except brand and model number of water heater are missing.
Locate this information on label on side of tank.

2) 2 flashes for high temperature indicate you have Whirlpool or Craftmaster Energy Smart.
You have dual element 240V tank-type electric water heater with electronic control board and temperatures sensors.
Sensors can be ordered separately for $30 each.
Sensors seem like best suspect since elements test out and you have new control board.

3) Did you test elements for short to ground through center of element?
http://waterheatertimer.org/How-to-test-water-heater-element.html

4) Energy smart requires 10 gauge wire and 30 amp breaker. If wire or breaker are undersized, then I would expect chronic problems with electronics. I believe the requirement is so element draw or other factors don't starve electronic control board.

5) How it works: Energy smart is non-simultaneous water heater. Non-simultaneous means upper element turns on first. When upper temperature sensor is satisfied, control board cuts power to upper element and sends power to lower temperature sensor and element. So both elements are never ON at same time. Lower element runs until lower temperature sensor is satisfied. I do not know decision tree for how microchip processes the information.

6) I have examined this water heater and read the manual. I wrote following page, but have not conducted electrical testing on unit simply because it is controlled by micro-chip.
http://waterheatertimer.org/Whirlpool-Energy-Smart-electric.html

7) Sample Energy Smart manual:
Manual does not show how to test temperature sensors, but manufacturer might have more information. Manufacturer might have information how changing meter can affect their electronics.
I would guess undersized wiring would have greater impact than electricity turning off for 1 minute.
http://waterheatertimer.org/pdf/Whirlpool-energy-smart-electric-manual.pdf
Whirlpool 1-877-817-6750

8) 4500 Watt elements should test 12.3 ohms, so your elements check out fine.
Be sure to test for short to ground by setting multimeter to ohms, remove wires from element, and test each screw to bare metal part of heater and to metal base of element.
http://waterheatertimer.org/images/ohm-reading-for-emements.jpg
http://waterheatertimer.org/How-to-test-water-heater-element.html

9) The water heater industry changes very fast, so current manual is best place to start troubleshooting.
If you have different brand than shown above, then open following link to identify manufacturer's website:
http://waterheatertimer.org/Water-heater-manufacturers.html
Add a comment if you need help finding information

10) Post question on professional water heater forum for more eyes on same question:
http://www.thetankatwaterheaterrescue.com/forums/forum3/

Add a comment for more free help.
Also take advantage of fixya phone service.
For a price, expert speaks with you over phone while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.
0helpful
1answer

2 green flashes. hot water is blazing hot set at 120 degrees.have the energy smart unit model#ee2h50rd045v . what is wrong?

2 green flashes is 'High Water Temp.'
http://waterheatertimer.org/Whirlpool-Energy-Smart-electric.html

Typical energy smart manual:
http://waterheatertimer.org/pdf/Whirlpool-energy-smart-electric-manual.pdf

3 flashes is Temperature Sensor failure.
4 flashes is Upper element
5 flashes is Lower element

Troubleshoot section says:
1) Make sure access doors and insulation are installed.
2) Check elements for resistance of 5-25 ohms (if element has a short in center of element, it might not trip breaker)
http://waterheatertimer.org/How-to-test-water-heater-element.html
3) replace element and reset control system.
Buy ordinary 4500 Watt element from hardware store.
http://waterheatertimer.org/How-to-replace-water-heater-element.html

4) I also suspect the self-diagnostic control box.
Manual says: Repair parts may be ordered through your plumber,
local distributor, home improvement center, or by calling
1-877-817-6750.
You need serial number, product number and model number from label on side of tank.
Not finding what you are looking for?

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