First ventilate and next hot water and ventilate together long time
Can you get water out of the machine by pushing the hot water button?
This is how you would remove the ventilate message in the first place, but if no water comes out then the machines electro-valve is not opening and you will not be able to remove the ventilate message. You will have to get the machine serviced.
I would also give descaling the machine a try before servicing the machine.
You can also find the user manual for the royal professional on our website: http://www.cerinicoffee.com/Saeco_User_manuals_free.asp
We are a Authorized Saeco Service Center based out of New York.
For Saeco Parts and Cleaning supplies visit www.CeriniCoffee.com
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