When I receive an email with an attachment (Word or Excel) and try to print the attachment, it goes through a spooling process and just sits. I have not figured out how or what process I need to print attachments. I record master gardener volunteer hours and many of them are received as attachments. Does anyone have a suggestion to solve this problem, I'm ready to take the printer back to the salesman. Thanks for any help you can give me. [email protected]

If this is a Hewlett Packard printer (and you did specify an Officejet pro 8000), the answer may be an all too common one. Smart Web Printing (which I never took the time to fully figure out) is likely installed and enabled. If you don't use the smart web printing function, (or don't even know what the heck it is) uninstall it from Add/Remove software or Programs and Features (depending on your OS) or use the software driver installation CD to remove the feature. Once removed, I think you should see that all web based printing that used to either disappear or not come out as expected, will again print exactly the way it used to before you installed the driver for the printer.

The spooling process is a natural part of printing files. Usually, if you are sending a number of files to a printer, or, if the file size is large, the spooling time will take longer. Unfortunately, this is unavoidable, unless, you reduce the size of the file(s) first.

The "spooling" process is the transmitting of information to the printer. When there is a lot of information to be sent, the time it takes to print will be longer.


Hope this helps. :)