I have a dyson animal (purple) "the ball" vacuum and now when I push the button to turn off the beater bar it turns off my vacuum. Help?

Hello rebh. Generally when the vacuum beater bar will not turn it is because the belt that turns this beater bar has broken.

That said, most of the dyson's require you to buy a beater bar assembly which includes the belt. Any vacuum cleaner repair shop will have this part. OR go to this link http://www.searspartsdirect.com/partsdirect/brands-products/Dyson-Inc-Parts/Vacuum-Parts

Joe

Thanks for choosing Fixya!

Is this a new vacuum for you, or are you familiar with how it works? The beater bar button is on the front of the handle. It is a large half button with the picture of a beater bar on it. This button has to be pushed down for the bar to work.

If you already knew this and your vacuum is one you have had for awhile, it may have a worn or broken belt. The manual should tell you how to replace the belt, and you should be able to purchase one through the dyson website http://dyson.com under PARTS or at the store where you purchased the vacuum.

Please let me know if this works for you.

I need help repairing my Dyson. I cannot push the buttons down to select Short pile/Medium pile or bare floor. The buttons will not push down at all. It will not allow me to select anything. I have very short pile carpet so it does not pick up that well.

Turn on the beater bar with the gray button next to the red power button. The powered beater bar will "propel" the vacuum across the carpet.

Beater bar was turning intermittently. No noise. Removed bar, disassembled ends and removed lots of junk. Replaced, and works like new, so far.

sounds like the brushroll motor has gone bad. disassemble the head and check the continuity on the brushroll motor

Hi its Darran at Dyson.

Check that the brush control dial is in the centre position when upright and then moves forward when the head is released. If the brush bar is still not spinning when switched on in the vacuuming position, check the base for blockages and remove any threads or hairs from the brush bar as outlined in your user guide or on our website.

If you are still having difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

There is a reset button where the beater bar is. push that and it should work.

The beater bar will turn itself off if something became lodged in the brushbar area - it turns itself off so that it doesn't cause any further damage. If this is the case, recline the machine, turn it on and press the gray button next to the red power button. This is the brushbar's ON/OFF switch. If that doesn't solve the problem, call the Dyson helpline for further assistance.

If suction is not what it was, check all of your hoses and connections for vacuum leaks. And the beater roll should always be turning - check out the belt for slippage.