The most common thing that causes this is a stopped up drain. Thaw the ice out of the bottom and locate the drain hole (probably towards the back, possibly behind the back panel) and clear with with a stiff wire or coat hanger.
If the water is unable to drain from the freezer during the defrost cycle it collects in the bottom and freezes there when the freezer is running again.
Hope this helps, let me know if you need further assistance.
Hi,
Check out these tips...they can help you figure out whats going wrong with your refrigerator and why it is not cooling
Refrigerator not Cooling or Fridge not Cooling
How to Defrost Refrigerator Defrost Timer Problem
Water Running in refrigerator from Freezer
Refrigerator or Freezer not Cooling or Getting Cold
heatman101
291 views
Usually answered in minutes!
×