I experienced this problem as well. I have a dual receiver and had issues turning channels on TV2; but counld easily access the volume. After reading the Dish manual, I learned that my TV1 and TV2 remotes connect through different signals (IR = infrared for TV1; and UHF= ultra-high frequency for TV2).
Check your remote to see if there is a UHF logo at the very bottom (under the Dish Network logo). The UHF remote sends ultra-high frequency radio signals to a UHF antenna which is connected to the back panel of the receiver. Make sure that you receiver is properly dusted and then check to make certain that the UHF antenna located on the back of the receiver is positioned straight-up. When the antenna is not correctly positioned it can cause problems with your remote signals.
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What receiver type do you own?
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