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you have to defrost the freezer the old fashion way...which means it does not do it on its own....you have to shut down the refrigerator in order for it to start melting...and then sop up any water with towels or bowls....key is to never let it get full of snow, so it's easier to do.....another way to defrost it, which I do...is to take a wooden spoon, never metal....and just scrape out the layers of snow that has formed into a bowl as you scrape, put the bowl inside and just scrape it into it.......if you do that once a month, it should keep the snow from too much buildup....I love my IGLOO it's perfect for just me and my condo....and I just redid my kitchen.....however after 2 years now, it's not cooling too well, which I have read other comments that this happens...
If it is out of warranty..... Take it to a football field, and see if you can make three points through the goal posts.... Sorry, wish I had a better solution. They just are too inexpensive to warranty $80/hour work plus parts on them.
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