It sounds like you have a bad agitator coupling. I think the coupling is what you are calling the bottom gear. In any case it is a yellow bell shaped coupling. http://www.appliance-repair-it.com/GE-washer.html
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1 First you must determine the brand of washing machine you have.
Maytag and Admiral washers are very similar to remove. General Electric, (GE) is different, To remove a GE agitator simply pull upwards very hard, GE agitators snap on. Be careful not to pop it into your mouth, that really hurts.
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