Its seems that the screen keeps freezing when on the internet and when writing a text message, the back button (the button on the right at the bottom) doesnt seem to work and the only way to get out out of the screen i to switch the whole phone off and tart it up again. i thought it wa a fault in that actual phone, and i spoke to my network provider and they sent another one out but the problems are still persisting... is it a fault with the phone or something im doing wrong?

Hi, the problem you are having is with the phones firmware you will need to take this phone into a phone shop and have the phone flashed and the firmware re-installed, the problem with this is you can only have it done at a phone shop as they need to install all the software back on the phone and the other problem is that this will wipe the phone so you will lose anything on it.

you can back it up if you have the leads to your computer and the correct pc suite for your make of phone if you dont have this just ask the phone shop to back it up for you.

their is no other way of doing this as you cant get the firmware and re-install it yourself the phone shop will charge you for doing this but it will be cheaper if you go to one of those independant shops instead of one of thos bigger branded ones.

let me know how you get on or if you need further assistance ok

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