Our machine is collecting water but I have a drip coming from the bottom onto the floor? It is coming from the behind the collection area?

Mine is doing the same thing. The bucket is dry and the floor is flooded, so it is not an inability to condense, and it is not that the bucket has overflowed, and the bucket does not have a leak. It had been working great and then this suddenly started happening, it's as if the water is not flowing along the proper route and instead is gathering behind the bucket.

I agree with Mike Kolbay's earlier very complete answer. The water intake to the pump is quite narrow, and clogs easily with accumulated lint and bacterial muck. While the covers are off the machine, thoroughly clean the drip tray and all the water passages. A piece of crud the size of your smallest fingernail can cause water to overflow onto the floor, rather than going into the tank.

It sounds like the hose that the water is comming out of came off the fitting on the collection tank.

When you pull the tank out and look on top-right of the underside of the machine, (image being on top of the tank while it's sitting in the dehumidifier), can you see the nozzle properly sitting there? Imagining that the collection tank is inside of the machine, the water should be dripping directly out of that nozzle, into the tank. Also make sure that nothing is attached to that nozzle, cause the water to be redirected elsewhere.

Hi,
Here is a tip that I wrote that will help you...

http://www.fixya.com/support/r3877515-dehumidifier_problems_dehumidifier

heatman101

You should clean off the condensor coils with a vaccum and soft brush. Also, check up inside the area where the condensate drips into the collection reservoir (or goes directly into a hose attachment discharge) to see if something is partially obstructing the water flow and is dripping onto the floor, etc.

You might find that you've got some buildup of dust, dirt, and some other gunk that is mis-directing the water (condesate) that the dehumidifier is drawing out of the air.

Lastly, check the unit to see if it's level, but frankly, I highly doubt that's the issue, based on the 5+ years of good working service for you.

So long as the unit is still running and keeping the humidity in check, (if the above steps don't resolve the issue), I'd continue using it until it finally quits running, but I'd put a plastic boot/shoe mat under it to catch the small puddles of water.

The dehumidifier should draw the small puddles, so it'd be less expensive to get a $4 boot mat than dropping another $240+ for a new unit, as your's seems to be working fine, aside from the occaissional puddle issue.

Hope you find this Very Helpful and best regards!

the collector base under the tubes just collects water and drips it through a hole into the water bucket. there must be a loose hose(if it has one) or the base collector or bucket has a crack, as they usually are plastic. also if the unit is sitting on a very uneven floor this will happen

I think that there is a 90 degree bend in the outlet on the bottom right front side of the collection tray that gets pluged with dirt, line etc. You can see this when you remove the collection container from the unit. I used a small piece of wire to clean out the hole and now the water goes into the tank and not onto the floor.

Is your pump hose connected tightly?

search for drain hole beneath coils probably plugged,mine was.