What does cartridge error mean - Dell A960 All-In-One InkJet Printer

Well in this case its not recognizing the cartridge. questions to think about. is it a cartridge that has been refilled, if so I will say it is defective and where you bought it needs to make good on it.check the electronic tab at the front of the cartridge that hits the sensor in the slot is it creased or dirty. has it been left out long, they do dry out at the front. no in a rare case it may be an eelectronic prob and in that case according to the model # I think you should be still in warranty. try another cartridge if you have one

If all else fails try this it might be a factory defect
Use 1-800-822-8965 and drill down to where it asks for your express service code (on the tag under the cartridge cover ) for your printer

if this helped please spare a moment and rate the service so we can better help you in future

Mel

Cartridge error can mean several things.

You have a cartridge in the wrong spot (black in the color area and vice versa)

The cartridge is not pushed in all the way

The cartridge is recycled or refilled and the computer chip will not acknowledge it is full (mostly HP problem) because they dont want you to use refilled products (it voids your warranty with HP)

The printer cartridge is bad and/or has a bad connection

You have installed the wrong model printer cartridge

These are the only things that would cause a cartridge error.