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Posted on Sep 26, 2010
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My LG cosmos keyboard and keypad do not work anymore. The screen turns on but I can't do anything. Is there any way to fix this.? Will the warranty cover this.?

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Megasom

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  • Posted on Sep 26, 2010
Megasom
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If it is a new handset under 12 months, then the warranty should cover such problem.
But before assuming that it is a faulty unit, make sure that your hand set 'Keypad lock' feature has not been engaged: check your user manual but pressing the (-) key would normally unlock your keypad.
If you cannot find your user manual, you could also ask the shop where you bought the phone for assistance on how to unlock your Keypad.
Hope the information is useful: let me know how you go!
Hope it helps.

  • 4 more comments 
  • dopey_little Sep 26, 2010

    I checked the manual and i tried uocking the keypad, but none of the buttons work. I pulled out the battery, and the water damage sticker was pink. Will the warranty still cover this.?
    Also, the slide-out keyboard somehow got loose and it slides open when turned on it's side. Is there any way to fix this or should I just send it in to see if they'll replace it.?

  • Megasom Sep 26, 2010

    With this new information, I can state that Water damage will definitely not be covered my the manufacturer warranty or the reseller! I would request several 'free' quotes (always ask if quotes are free...) from several mobile phone repair shops but it maybe cheaper to buy a new unit or maybe try to get it replaced under your house/property 'accidental' damage policy.

  • dopey_little Sep 26, 2010

    If there were no water damage, I could just take it in and get it replaced.?
    If I buy a new battery will they replace the phone.?

  • Megasom Sep 26, 2010

    You might be lucky but I would doubt if they will replace your handset since it appears that you have some physical damage (e.g. the slide out keyboard) unless your mobile plan includes an accidental damage insurance clause.
    In my opinion, buying a new battery will do very little towards getting a replacement handset: you got nothing to loose in taking the handset back to the shop where you bought it and asking them hwo they can help you!

  • dopey_little Sep 26, 2010

    Okay. Thank youu.! (:

  • Megasom Sep 26, 2010

    If the information has been useful, please Vote and provide feedback.
    I hope you an get your issue resolved to your advantage.

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