Phone off hook error message

A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver isoff the hook(the handset is lifted) and the telephone line is open. This message would be expected in the following situations:

• A modem on the phone line is accessing the Internet.
• A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
• A credit card machine is using the phone line.
• Another electronic device is using the phone line.
• The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.

When the other device is no longer using the phone line, the display should revert to the normal message.
Lets try the following,
Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable.
if issue still exists try the followign
Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system.
Hope It's resolve all Your Printer Problem,
Or Still having Problem Then follow Us For

HP Support

Phone OFF hook means that you are on the telephone.
Once you are off the phone, that message will go away.

check your phone receiever seated properly.

try Using the HP Network Diagnostic Utility in Windows - HP Customer Care (United States - English).

I use a VOIP line and get the same error msg. Here's what I do- I dial the fax number with the line unplugged (hence no off-hook message), press "start Fax", and as soon as I hear the fax machine "Click" to pickup the line, I put the line in the machine. Works every time!

Hello sir; would you take one phone hook up with this phone jack,if there have dial tone,that's means fax modern defective, if no dial tone that's means this phone jack is not active.

hi there!

i have seen the article below that may help you deal with the error. It contains diagnosis and troubleshooting procedures. Hope this helps!

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00322712&cc=us&lc=en&dlc=en&product=441125

----

A Phone Off Hook message may notbe an error. It simply indicates that a telephone receiver is off thehook (the handset is lifted) and the telephone line is open.This message would be expected in the following situations:

• A modem on the phone line is accessing the Internet.
• A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
• A credit card machine is using the phone line.
• Another electronic device is using the phone line.
• Telephone Answering Machine using the phone line.
• TheStart Fax button was pressed with no telephone number entered. PressingStop or Cancel should return the display to a ready state.When the other device is no longer using the phone line, the display should revert to the normal message.

To be sure your phone is plugged in properly try picking up a different phone in your home with the fax also plugged into a phone line. The fax display should indicate "Phone off hook".
If the problem still persits, turn off the power to the printer/fax then turn it back on. This reboots the software and usually fixes the problem.

I have checked all my connections and my hp office jet v40 is giving the message off the hook though the phone it is connected to is not off the hook.

what erros does it gve you Select from the list below
» Resolving Paper Jams » 'Phone Off Hook' Status Message Displays on the Control Panel » Interpreting Error Codes in Fax Communication Error or Fax History Reports » Mac OS 10.3: "Phone off Hook Message" When Receiving a Fax » Unable to Send Faxes from a Computer Restricted User Account

Still not finding what you're looking for?

document.write('');