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Anonymous Posted on Sep 23, 2010

I have been using this product for several years without issue. Recently I upgraded my virus protection and after a run I no longer have the ability to start up this program. The desktop link is gone and when I go into the program there does not appear to be any executable file that would start the program. Should I uninstall the program and then reload? I may have one more lic allowable on the initial disk, but would prefer not to use it? but rather save it for my next computer upgrade.

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  • Posted on Sep 23, 2010
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Yes I would but before you reinstall i would turn off my antivirus program. After turning it off load program then reboot system then turn on your virus protection then open program. if it works fine start a quick scan of your machine with the virus protection program you have see if it picks up andything then after it is done restart the new program it could have been a fluke on download that the virus program sensed a virus in the .exe file

Mel

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I am repeatedly getting reminders that I no longer have any anti virus protection for the year 2012

Go to
www.avast.com
Install the home edition.
Do a boot time scan, reboot the computer and it will remove any infections you had\have.

Norton is worthless, I've been in the PC world for almost 7years and for the first year I tried to use Norton with no luck. I have since stuck with Avast and never have an issue.
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Avg log is corrupt scan has not finished properly

try scanning in with the computer in safe mode or re lode the software
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System restore

You should only install one virus protection at a time it creates issues with the PC.

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