It sounds like maybe one of the blades is damaged and it is jamming the whole thing. Try taking apart the head assembly and then insert each head one by one turning the shaver on in between each one. This should identify if one is damaged and causing the problem
If you require new heads, you will find them at shaveroutlet.com. See link below
http://shaveroutlet.com/norelco-philips-hq8-spectra-sensotec-replacement-heads-p-251.html
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