If one of the hands have fallen off the face of the watch. can it be repaired by taken the back off or the crystal face? If the crystal face can be removed what is the proper way to remove the crystal

Hi Niko, the face of the watch is usually accessed from the back by removing the back cover, mechanism and the winders. I would recommend taking it to a watchsmith who will hopefully replace your second hand at a reasonable price.

If you want to try it yourself, there is a risk you may be un-"watchable" ;) How to reset watch hands

If those are rhinestones it will lose it's color if you were to replace them. If it's Austrian Crystals or better you can buy them single on ebay and have a jewelry repair person re-attach them for you.

In order to replace the crystal on your watch you are going to have to remove the entire movement and use a watch press to remove the crystal.
this is not an easy job and should be done by a professional
First you will need to get a watch back opener to unscrew the back of your Tag. The three slots should fit into the back of the watch. tighten the opener until it is firmly on. then turn counter close wise until back of case comes off.
Next you will need to remove the watch hand and crown. Becareful doing this for pressing to hard will break your set leveler. You will need a thin pin pusher and look on the back of the movement for an arrow pointing toward a hole in the movement. Push down and at the same time pull the stem and crown out of movement. turn the watch right side up and the watch movement should fall out. Place movement on a very safe spot so not to damage movement or dial
now you will you be ready to remove crystal Since it is a friction crystal you will need to do use a watch case press . find two die that fit exactly the watch and crystal use a scooped side and place it on the bottom side of the watch press. Next use a flat die to place on top of the case press. place the watch face down. you will be pushing the watch crystal out from the top. Press down on the level and check to see if the crystal came loose, keep doing so till the crystal comes out.
finally you will need to measure the thickness and diameter of the crystal and find the exact size. I believe this watch has a sapphire crystal so you will need a sapphire crystal too.
Once you buy the proper crystal it is time to put the it in the watch. Place the watch face up in your watch press. and slip the crystal in through the top making sure its perfectly even all around. Slowly push down on the leveler until proper pressure is applied and the crystal snaps in.
Now you have new crystal . Clean crystal thoroughly and the inside of the case. Place watch upside down carefully place movement back in. slide spacer in . Now slide watch stem and crown back in push down again on the set leveler with pin pusher.
Place case cover on back and tighten properly to prevent water or moisture from entering and you are done.
This repair should be done by a professional especially on such a nice watch. Any watchmaker can do this job and will have the tools to do it properly

there are many different options, you can "google" watch repair, and choose someone to send it to. any local jewelry store should be able to give it to their watchmaker for a replacement crystal.

mcdevito75 here, If the crystal is Glass a replacement crystal may be your only choice, If Plastic It may be saved. Check with the watch repair service directory, right here on fixya. Bottom of this page, click on repair service directory then watches.

This is called watch crystal or watch glass, not face. Do not even try to get it out, as this is not possible from the outside of watch. Nobody takes off watch crystal for refitting hands. For this you have to open your watch case, get the whole movement out and only then refit the hand. If you are not sure how to do that, better go and see watchmaker, or you may damage your watch and then repairs will cost much more than the cost for hand refitting. Rate me, plz.

I used to work with jewelry. !!BEWARE!!
This method is for face crystals that are completely FLAT! Any convex crystal will shatter without proper tools!!!
Any method of putting the watch cover back with the watch remotely near water/moisture is a mistake. The watch will rust sooner or later.
So if you don't want to pay a jeweler five dollars to put it back on, this is what I did to my sister's watch cover when I could not snap it back.
I took my cushy 1/4 inch mousepad to a vise. You may not have a vise. If you don't, stop reading now and take the watch to a jeweler --one who replaces batteries.
Inside the vise jaws, I used a 5 inch square piece of wood, then my cushy mousepad, then the watch facing the pad, then the back in the right place for restoring.
!!!!NOTE: Not having the back in the right place will smash the stem and damage can/will result!!!
To push the back on, I picked a 12 point socket out of my socket set that was the same DIAMETER as the watch back and placed it CENTERED behind the back.
Recapping, inside vise:

• small board
• cushy mousepad (to avoid scarring and crystal breakage
• watch crystal facing mousepad
• watch back in correct position
• ratchet socket the same diameter as watch back centered behind cover

Slowly I positioned all these items with minimal pressure. Then when I was sure that I was ready (and prepared to hear the crystal break) I put as little pressure closing the vise that I could. The I heard a snap, and to my relief, it was the back going in!

I DO NOT RECOMMEND THAT YOU DO WHAT I DID. People with broken watch crystals become very IRATE when "all it needed was a battery"!

A screw clamp would also give adequate pressure. Any unsupported direct pressure over the crystal will shatter it!

Hope this helped.
Good luck!!!!

Just about any qualified jewler that sells watches will either be able to do the work or refer you to someone that can. The crystal shouldnt have to be removed. The case back comes off and then a retainer ring of plastic or metal comes off. The crown is removed and the movement should come out. I wouldnt suggest you try it yourself as jewlers use special tools and jigs to attach hands. Cost shouldnt be too bad depending on the jewler.

We are located in the Holyoke Mall in Holyoke MA. Kenneth Cole crystals can be taken off. The crystal needs to be ordered.