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If your remote won't work at all, then you'll need to get a new remote from Samsung to control all functions. If however, everything works on the remote but the volume, keep the original for all other functions and just use a cheap universal remote programmed to the Samsung code to control the volume. I had the same thing happen on a Sony THIB remote for a HT. I used a Scientific Atlanta to turn it on and off, as well as control the volume, but retained the original remote so I could get at all other functions. If you have to buy a new Samsung remote or if you buy one of those high-dollar universal remotes that program a zillion functions it will cost you big. Fair warning.
Set-up (Programming) procedure is too much to type in here, and is not practical and it will differ brand-to-brand remote controls. If you wish to get more; check the sites linked here. It has set-up code list & set-up procedure to many popular brand remote controls. One among it has general set-up codes to check with TVs and other devices are given, in the order of the 'device's brand name list' in alphabetical order. Pull up older posts. Search the sites by type in the brand name to your device in its search box at the top right part of the display window. It will help you to find the document easily. http://remotesearch.blogspot.com/ http://electronicshelponline.blogspot.com/ http://electrohelponline.blogspot.com/
This is not a solution - just more information. I chatted with each of Samsung, Motorola and Comcast. Each said the determination of the code was someone else's "responsibility". Comcast gave me additional codes - none worked. I tried the "learn" process for the Comcast remote. It got me half way there. It will turn my HT off, but not on - go figure. Unfortunately, I think this is just another example of Samsung building and selling stuff without being sufficiently concerned with how consumers will or can use it. Why can't anyone other than Apple figure out that these are consumer devices first and foremost?
The Bose codes for Comcast remotes for both the Cisco (labeled Xfinity) and Scientific Atlanta (labeled Comcast) DVR remotes are 31229 and 31933. 31933 worked with my Bose CineMate Series II
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