I had a similar problem when trying to update my dad’s old
TomTom Go300. I bought a new map and downloaded TomTom Home 2 (as
instructed on the website) but found that the Go300 was recognised by the computer it wasn't recognised by TomTom's own Home 2 software.
To cut a long story short I uninstalled Home 2 and downloaded Home 1 (from http://www.tomtom.com/plus/service.php?ID=17 Home 1 is the one on the right, listed as being the version of Home you use for Navigator 6).
Then when I switched the Go300 on it was recognised by Home1 - although the new map I had bought wasn't listed as being available for download.
However, I updated the Go300 with the available listed free updates, then switched it off.
Downloaded Home 2 again and switched the Go300 on - this time it was recognised by the computer and the new map I had bought was available to download.
So far so good - the only problem was the the postcode search facility was not the same as it had been - I could now only search the first 4 digits of the postcode. There is a fix for this on the tomtom website:
http://www.tomtom.com/support/index.php?Language=1&query=postcode&FID=9852
which I followed and which worked.
Hope this may be of some use to someone! It took me hours to figure it all out. But it's up and running now.
Redd
I read and read and re-read the TomTom website looking for any info
that would help but came up with nothing. A few hours later and the air
thick with torrents of language I didn’t think I was capable of I
discovered that I needed to download Home1 first and let the Go300
connect to the computer via Home1 before it would be recognisable by
Home2. Okay…
On the website, though, Home1 is listed as being the version you use
if you have TomTom Navigator 6. It’s not even called ‘Home 1′.
Confusing eh? Anyway, I downloaded that and from there found that I
could get my new map onto my Go300. Once the map and other updates were
installed and I had switched the thing off I then found that Home2
recognised it at last.
That had to be one of the most ridiculously long-winded things I’ve
had to do on a computer, mainly because TomTom’s confusing advice on
their website made the whole process so damn difficult. Perhaps they
hoped I’d give up and buy a new one? Tsk.
Redd
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I downloaded TT home version 2 for my TT Go 300. Connected TT to my PC and can see the SD Card in My Computer but every time I run Home software it tells me to connect. I login but still nothing happens. I go back to Home software and click “Update my device” and the same screen opens telling me to connect my TT to my PC even though it is connected. Please help
Mike
exact same problem here.
I have he same problem. I connect the devise to the computer which it recognized it; but the computer nor the devises prompt me to do anything. I bought a 2GB SD card to try to download map updates and then transfer them to my devise by inserting the SD card. Now this is my intention. I do not know if it will work.
yes i have a 300 go tom tom also, i have paid and received camera positioning software on my computer. i downloaded tom tom home and followed instructions to no avail. nothing works. i have rebooted computer, reset tom tom, over and over again.i have re installed tom tom home again.
i tried using a lead and disc and had no joy .
Tom TOm Home does not recognize T T Go 300. Fix from T.T. customer Service did not work. Told me to uninstall Home 3.2 Install 1.2 then get updates. Could not find 1.2. Called back they said not to do that. They gave me some Zip file to download and unzip into T.T. Home. Did that. Nothing works. Does not get pass splash screen. Nothing works.
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