Ok with cots and stuff like that the supplier has to by law make spare parts available for 2 years after the product has been discontinued. I would seriously get back on the phone to them and state the law and see if they budge. I dont know how old the cot is but hopefully it is not that old.
Also you may find that the fittings you need are standard and even used in more modern cots. Have another go at them and see where you can get.
As a last resort maybe get some advice from a local nursery supplier and see if they can help.
Sorry I cant be of more assistance but this is what I have had to do in the past
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