An employee quit and we cannot access the voicemail on her phone because we do not know the password. How can we override her password? It's an Avaya 5410.

SOURCE: trying to change number of rings before voicemail

By default individual coverage is set to 45 seconds. Ask your phone vendor to reduce it.

SOURCE: I need to reset my avaya 5410 voicemail password

You will need to log into Mnager (the IP Office management application). Go to the users section, and click on the Voicemail tab. delete the stars. Then save the config.

When you log in the first time, there isnt a password, so just hit #.

george peters

• 860 Answers
• Posted on Apr 10, 2010

SOURCE: An employee changed the password to the voicemail,

Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234. If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. ,(depending on version) press either 2 or 4 administer extensions, enter the mailbox number of the box you want to reset, press 3 to re initalize the password, hang up when done