Scan & copy problem

Try scanning from MS Paint or Acrobat & see if it works. If it does, the HP/Vista software is probably at fault. If not, the scanner is probably faulty.

Did it ever work or did you just plug it in? (Did you load the correct drivers?)

Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

I think you must delete the drive and reinstall anew drive for it

I hope it can help .

hardware failure contact Hp for replacement

Open the given below link and perform all the steps in that:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01611346&cc=us&lc=en&dlc=en&product=3794615

If your issue gets fixed, please come again to give us a
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future.

try to remove and re install driver, and look into device manager if scanner detected. if not restart you pc and when found new hardware popup browse driver manually.

replace the scanner assembly

Obviously its scanner error,the whole scanner assembly needs replacement.It could be the bulb or the scanner board, but upon replacing it needs both.

Install all the software on the installation cd.

that is a networking problem the fact the you can copy eliminates the possibility that there is something wrong with the printer / copier