Hello. Our Samsung SIR4120 DVR/ Receiver has problems with Tuner 2, with gridding up and freezing intermittently, very similarly to what happens during storms. But it is happening recently in clear weather. When this happens, and we're watching Tuner 1, an error message pops up, "trouble with tuner 2." The picture grids up, sometime freezing, with sound dropping out and occasionally stopping playing completely until we get out of the dropout by fast forwarding, if that works. I have switched antenna leads and it still happens on Tuner 2. Can just the tuner be tested? Please help if you can. Thanks much.
From experience, I suspect that the dish has lost it's optimum "focus" on the satellites, and your signal has dropped. In your case, tuner #2 just happens to need a little more signal than tuner #1 - and that's revealing the root problem.
If you can have a second person handy, use the signal meter function and view the signal. Then one person should move the dish a bit (likely upward a hair). If the signal goes up with just the slight movement of the still tight dish, that's the problem.
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When we had the R15 (we have since upgraded) we could record two channels at once with no trouble. You have to have two satellite connections in the back (since it uses a separate tuner for each channel) and you cannot watch a third channel while recording two others - if you're going to watch, you have to watch one of the two shows you're recording.
common problem, trouble is that the receiver cant keep up with the dvr box. try this, dont use audio from your dvr into your reciever, take the audio out from the tv, and go into the receiver, now the sound is after the picture and should catch up with itself.
You don't specify what type of equipment you have. Try unplugging the DVR from the electrical outlet for about 10 seconds and plugging back in. You can also check your cables between the DVR unit and the TV to make sure all cables are secure. I hope this helps.
Hi, Mary with Dish Network Customer Service, I will be happy to assist with this. This receiver needs to have a Separator (splitter) that has one coax cable coming from the Satellite into the single side and then two cables out, which connect to the receiver box. The Separator is marked with a SAT1 & SAT2. They will connect up to SAT1 & SAT2 on the receiver box itself. If you are using a different typr splitter, it is probably not rated for the splitting of the Satellite feed. I hope this helps you, if not feel free to contact me.
Hello! Dan Busa here with DISH Network customer service. This is actually how your DVR is supposed to function. A 622 is a dual tuner reciever meaning it's capable of watching or recording two live shows at a time. When you record a show you tie up one tuner, there are two work arounds. You can get an additional dvr receiver or you can set up record preferences and have everything automatically record to tv2.
sometimes with cable, satellite, or any dvr, the digital signal actually is intermittent and there is little we can do about it but add an analog audio connection for each device as a backup. per se, and put the receiver in auto input mode. the receiver will utilize the analog signal to fill in where the digital signal fails
good luck
Do you have a Dual tuner DVR? If so, verify that you have 2 cables from the dish plugged into the back, one into each tuner.
If thats not the problem, go into your settings and verify that you do not have one tuner disabled. If both tuners are enabled, check the signal strength. If its good on both tuners and resetting the receiver doesn't fix it, its probably time to call DTV to discuss a new receiver.
Check your signal strength on your second tuner. Dont forget to check all satellites and, if you use the signal meter instead of system test, a few odd and a few even transponders.
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