Perhaps you have the wrong needle or its not in the proper position?
Yes...sounds like the wrong size needle or perhaps your needle bar is not in the right position. Yes the directions are vague...I just recently purchased a new Juki 5550...which is just like an 8700 I think. I put it together myself and am still fine tuning it. The "manual" seems to have a lot of missing sections in English.
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My techsew202 when I sew stitching pulls out
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