We have a 5410. How do we get the code DG off of one of our phones. The calls are being diverted to another extension. i.e. ext 143 calls are going to ext 119. When extension 118 calls extension 143 it rings on extension 119. HELP!!! DAWN HEADINGTON/CITY OF SOMERS POINT 609-927-2951 email = [email protected]

You can forward all to another extension or to an outside number. You can also forward busy/no answer to both of those, but then it'll cancel your busy/no answer to voicemail. Speaker 41 plus ext or 9 plus outside number will set CF ALL, speaker 43 will set CFBNA, 42 and 44 to cancel. These are the default codes for NEC pro II, Elite, and IPK. The DTP phone also works on other systems that have different codes.

Is the Microphone on extension A working if you are using the speakerphone. If not try using the hand set with the intercom and see if that works. Can extension A call any other extension and be heard?

For the extension or for an outside line?

There are three types of CALL FORWARDING:

1. All Calls: Means all of your calls will be diverted to another extension


Go On Hook+ Press 711 +Ext. No. + # then go Off Hook

2. Busy/No Answer: Means when your extension is Busy the call diverted to another extension.

Go On Hook +Press 712 + Ext. No. + # then go Off Hook

3. To Oustide CO Line: All calls will be diverted to Outside Line (eg. Mobile Phone/Home Phone)

Go On Hook + 713 + 9 + Number + # + Go Off Hook

To find out what the extension is in the board room,on the board room phone press feature *0 then press one of the intercom keys. You could also call another extension from the board room phone and see what extension number is on the display of the phone being called.

This will be an easy fix. It is your night AA selector code. Did you resolve this?

Consult an expert he will fix it bcos normally they wont let go their codes.

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you will need to get the call fowarding always code from your system administrator.

If you set call forward all calls then lift your handset press the FWD/DND button, dial 0 , you should get a tone, then hang up. If you set Follow Me then dial 8 and your extension number instead of the 0 . Good Luck. ....Mike

You have posted this question under the Panasonic system, but have mentioned the Avaya IP Office 5410. I can't help you with that.

However, for the "other user" that has the same problem, if you're trying to forward calls directed to your extension, you can forward them to any outside telephone number by using the Call Forward/Do Not Disturb (FWD/DND) button. The code numbers depend on your telephone system (the KX-T7633 can be used on multiple systems), and how your system was programmed by your installer, so I can't describe the exact procedure. Also, your extension may have been blocked from using this feature by your installer.


We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.