Go to the device manager (right click my computer - properties - hardware tab - device manager button)
look under sound devices, if there are any yellow question marks you need the approprate sound driver device driver, go to the manafacturers website for it, or find the original utility disks that came with the laptop to re-install the driver
if it has its drivers, check the sound devices in sound options (control panel - sounds and audio devoces) and make sure the playback device is set to the default and hasent been changed to something that is no longer connected to the laptop.
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