Memory Supply Error 10.00.00 The printer is unable to read or write to the print cartridge e-label, or the e-label is not on the cartridge. Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector Contact a local HP Authorized Service Center for further assistance.
SOURCE: Supply Memory Error
It sounds like you are having two diffrent problems. I don't think they are associated with each other.
First, the memory supply error. The cartridges on this machine have a chip. The chip could very well be faulty causing this supply error message. Change the black cartridge and see if the message clears. if it dosen't then the antena that reads that chip needs to be replaced. I suspect the cartridge is the problem.
Second, the paper jams. This can be caused by a worn p/u roller as you mentioned. Sounds like the jam happens first then the error, based on your description.
The black thing you refer to on the door is called the "transfer belt assembly".
SOURCE: Supply Memory - Error on Black
A supply memory error is the smart chip on the cartridge. It can also be a physically damaged or locked / froze catridge. In this case the machine is identifying the black cartridge. The first thing to do is replace the cartridge (black).
If it's missing or has a corrupted smart chip lots of weird errors can result but they will usually still direct you to the specific cartridge to replace. If it's a refilled or remanufactured cartridge I would HIGHLY suspect that is the issue.
To locate the smart chip to see if it has come loose, see the picture below:
It's the green little computer board in the picture. Make sure it hasn't come loose. Below is a close-up of the chip. If it is a remanufacture or refill it should look slightly different than shown in the picture as the picture shows an original HP chip. If it's the exact same and a refill, return the cartridge to your supplier.
Hope this helps you. If so hit it with a FIXYA. If not, try to get the printer to print a configuration page or error report and let me know the last couple errors shown by numbers. (Full numbers, like 10.10.1000 or 13.02.05.)
Cheers
SOURCE: put new cartridge in and now it won't print
Your new cartridge is invalid. The internal Chip/memory of the cartridge is damadged.
Contact your suppier and ask to change cartridge.
Best Regards
SOURCE: 10.10.00 Supply Memory Error
This is a chip error. This happens frequently when using generic brand cartridges & not OEM genuine. You will need to replace the toner cartridge
SOURCE: 10.1004 SUPPLY MEMORY ERROR ON IMAGING DRUM
Memory Supply Error 10.00.00 The printer is unable to read or write to the print cartridge e-label, or the e-label is not on the cartridge. Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector Contact a local HP Authorized Service Center for further assistance.
Memory Supply Error 10.00.00 The printer is unable to read or write to the print
cartridge e-label, or the e-label is not on the cartridge.
Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on the toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector
Contact a local HP Authorized Service Center for further assistance.
Memory Supply Error 10.00.00 The printer is unable to read or write to the print
cartridge e-label, or the e-label is not on the cartridge.
Basically what is happening is the printer cannot read the small chip on the toner cartridge. The chip is located on toner cartridge as it is inserted into the printer. 1 - Make sure the toner is firmly seated into the printer. 2 - Power cycle the printer with the toner out of the printer. Install the toner back into the printer. 3 - Install another toner cartridge. 3 - Verify that the e-label connector is firmly seated in connector
Contact a local HP Authorized Service Center for further assistance.
7,123 views
Usually answered in minutes!
×