My Apple iPod Video 30 GB Black MP3 Player is locked i cant unlock it

Hi,

You can try to reset :

http://support.apple.com/kb/TS1382?viewlocale=en_US

http://support.apple.com/kb/HT1320?viewlocale=en_US

If you still have the problem you can try restore :

Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.

How to restore your iPod:
For Windows:

1. Make sure you've reinstalled the latest version of iTunes.

2. Open iTunes, and then connect your iPod to your computer.

3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.

4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software.

The 4 possible restore options are:

Restore Option 1: Restore - Restores with same iPod Software version already on iPod.

Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.

Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.

Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.

6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started.

When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.

7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

For Mac:

1. Make sure you've reinstalled the latest version of iTunes.

2. Open iTunes, and then connect your iPod to your computer.

3. After a few moments, it will appear in the source list in iTunes. If the iPod's display doesn't show "Connected" or "Do not disconnect" you may need to put the iPod into disk mode to proceed.

4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.

5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:

Restore Option 1: Restore - Restores with same iPod Software version already on iPod.

Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod, even though a newer version is available.

Restore Option 3: Use Newest Version - Restores with latest iPod Software version on your computer.

Restore Option 4: Restore and Update - Restores with latest iPod Software version on your computer.

6. A message will appear prompting you to enter an administrator's name and password.

7. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.

8. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage.

Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.

9. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Or

Try to reinstall

To update and reinstall your iPod software, first download the latest version of iTunes.

http://www.apple.com/itunes/download/

Next, open the new version of iTunes and connect your iPod to your computer.

Select your iPod in the source list and click "Check for Update" under the Summary tab. iTunes will check to see if your iPod needs to be updated and perform the update for you.

Good Luck.

Live, Love, Laugh.