I recently reformatted my brother's dell computer. I reinstalled windows xp and all the drivers i was using the internet on it by networking it with my wireless dsl service and it was working fine. when i took it to his house i tried installing the quest service with the provided cd disk an it came upon this error message "attempts to ping the modem IP address (192.168.0.1) have failed (error code: QC4010) and cannot conect to internet. called customer service and they told me that i was missing my local area connection file. that i needed to install it. does anyone know how to do this
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