Contact MIO's customer service team. They are excellent at resolving issues fast. There is also stacks of support on their Facebook page 'MIOWatch'
Thank you for contacting FixYa.<br /> Motiva is owned by Philips. You can download at the following link:<br /> <a rel='nofollow' href="http://www.healthcare.philips.com/us_en/products/telehealth/Products/motiva.wpd">http://www.healthcare.philips.com/us_en/products/telehealth/Products/motiva.wpd</a><br /> Best regards.
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