We just installed a new whirlpool front loading duiet sport washer and dryer , It keeps going off balance it was installed by the store . we have had the service man out twice now , he is no help at all. On the same load it will run fine on one cycle (wash) but then go off balance on the rinse or vise a versa . second floor landry room but the floor is solid , washer and dryer set on the 15 inch pedistalls. I hope you have an answer, The wife is pist. Dave.

you have to remove the bottom lower panel(unplug washer first), get some towels,unscrew the pump screen at the bottom right(may need to use pliers to unscrew), clean screen and put it back. WITH DRY HANDS!!! plug cord and test washer. if good replace lower panel. F21 is a Drain took too long fault.

balance legs on washer again off balance after so many washes.

F20 No water detected entering machine, Defective flow meter, clogged water valve inlet screens.


Duet sport service manual

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Hi,
Whirlpool front load washers have shock absorbers that helps them in moving the washer around the place. Due to regular usage of the washer it may tend to break.This will result in drum hammering sound . To clear this problem pull the bottom front off and check the shocks. Typically the rings where the pins go through are where they will break. You have to grab them and should have a complete check by moving them to see that whether they are broken.
Thank you !!

if you want to replace your washer you need to talk to lowe's store manager nobody else he or she will replace your unit. other wise you call for service. i think your washer need new main control board. good luck.

My wife and I just purchased the Whirlpool 9400 series washer and dryer. We loved the pair, the installers came in and set them up ran them rather quickly and showed us the features and left. We put our first load into the washer, I will add, it was a rather large load, but nothing bigger than what the washing machine would handle. Started the washer up and walked away. About 30 minutes later we walk back into the laundry room to see and hear the washer rocking the pedastle door right out of the pedastle and then started to walk itself about 12 inches from the wall. This was very dangerous to us as we have a 14mth old. We immediatly called the store who sent another installer over. He again checked it for levelness and said that this is a known issue and that we should consider buying the cabrio or taking the washer and dryer off the pedastles.

So, to solve this issue, I'm sure you are all waiting. Infact, the washer was level, however, and this is what I found to be key, Lift the washing machine off the front legs, raise them up about a 1/4" higher than the back legs, this will make the washer uneven from front to back, but the other key is to make sure that the nut on the washer leg is all the way up and tight against the washer. In my user manual it said use a 17mm open end wrench to lock the nut against the washer, but my nut was a 14mm.

Again, make the front of the washer a little higher than the back and make sure all the nuts that are on the washer legs are tight against the washer or pedastle.

My washer went from the house ********, to the thing that doesn't make any noise at all.

Front loaders have to be situated on solid flooring such as a basement or they will vibrate.
http://tclaundryrepair.com/

F28 is a serial bus error from the CCU (Central Control Unit) to the MCU (Motor Control Unit).

All you need is some Electronics contact cleaner spray and a 1/4 inch socket to remove the top of the machine and the back of the machine.
The CCU is the computer looking box at the top front right hand corner.
Find connector M13, (has red marking on it and only 3 wires) disconnect it by pushing the retainer tab back and pulling gently on the connector.
Spray the contacts of the connector and computer with connector cleaner.
Then re-assemble connector.
The MCU is in the back lower left corner.
Find the connector with 3 wires and red mark, and remove this connector in the same way you did the other, spray it and re-install.
Put the back and top back on.

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have you took the transporting bolt out the back of it yet

Holding the End Cycle button for a few seconds worked! Yes