The glass need to be clean. Even though the glass look clean lines in the copies or faxes can appear. And its normally when using the document feeder. Lift the lit and clean both glasses. The big one and the narrow one at the very left. Use windex or something like that to clean it and try again. If the lines also appear when printing from the pc the issue can be other (fuser, toner, or rollers) try running a couple of cleaning pages from the service menu: press the wrench and with the arrows look for service, press ok and look for cleaning page and press ok again. Good luck
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