Sansa e-260 Basically the same problem as the individual on a page of yours: the Sansa Media Converter (version 1.1.2.74)and Windows Media Player (version 10.00.00.4036) don't recognize the player. The screen on the e260 says 'Connected' and has the arrows going back & forth. Windows Device Manager lists Sansa e260 under 'Windows Portable Devices' and when I click on that it says Location is Location 0 (Sansa e260)and that "This device is working properly". I've downloaded and installed the Sansa Updater and checked for updated versions of the device drivers. I've rebooted the computer (Windows XP, Service Pack 2) but still no luck neither the Sansa Media Converter or Windows Media Player recognize the device. Is there more I can try?

You need to use the supplied Sansa Media Converter program to convert videos (and photos) to a format the Sansa can handle. If you don't have the SMC, you can download the Windows version here.

Try the supplied Sansa Media Converter program. If you don't have the SMC, you can download the Windows version from http://www.megaupload.com/?d=3IPZO6Q0

You can download the Windows version of the Sansa Media Converter from http://www.megaupload.com/?d=3IPZO6Q0

Hello,

Support links
Global support site for all Sandisk products, see next site:
http://kb.sandisk.com/app/answers/list/search/1
Answers support for the Sansa View 8GB:
http://kb.sandisk.com/app/answers/list/search/1/p/555%2C565%2C573/srchopen/1#s=

Manual for the Sansa View in pdf format:
http://mp3support.sandisk.com/sansa/UserManual/VIEW/View_UM_English.pdf

Consult the supported media formats in the manual.

Transfer software

• Windows Media Player 11 can be used to transfer media from the computer to the player and vice versa.
• Use the Sansa Media Converter for photo and video transfers.

Download for the Sansa Media Converter, see page:
http://mp3support.sandisk.com/sansa/SMC/
When not available, download Any Video Converter Free version "avc-free.exe" from next site:
http://www.any-video-converter.com/


Firmware
Need a firmware update for the player ? See this page:
http://kb.sandisk.com/app/answers/detail/a_id/156
Direct link to the download Firmware Updater Installer:
http://mp3support.sandisk.com/sansa/Installer/1083/SansaUpdaterInstall.exe

Need more help ? Just post a comment.

You need a USB cable which you need to connect to your computer. This cable also serves as a charger. You will probably need to load(rip) the music from a CD to your computer into a program called Windows Media Player. Then you will use this program (Windows Media Player) to "sync" your MP3 player to the computer from which you can download music to your MP3 player. [email protected]

Sans e200 support:
http://www.sansa.com/support/sansa_e200/faqs

Manual for Sansa e200 series:
http://www.sansa.com/sites/default/files/downloads/e200_userguide_en.pdf

1. Using the Sansa media converter for preparing videos to make them
suited for the player as you are doing is just fine.
2. Page 22 [19 in written manual] of the pdf file shows how to make playlist(s) using Windows Media Player 11.
2.1 First create a playlist
2.2 Save the playlist
2.3 Synchronize the required playlist onto the connected player

You have to use Windows Media Player to transfer the songs

The instructions in these pages, which are largely links, pertain to Windows Media Player 10 and 11 only.

Windows Media Player is made by Microsoft. The general help page for Windows Media Player is:

http://www.microsoft.com/windows/windowsmedia/default.mspx

Through this link, you can enter a variety of search terms that will help you find what you are looking for (exs.: “add files to my mp3 player”; “delete files from my mp3 player,” etc.)

Important Vocabulary:

The code word for “mp3 player” in Windows Media Player is “DEVICE” or “portable device”

The code word for adding files is “SYNC,” “syncing,” or “synchronizing”

The code word for copying files from CD is “RIP,” or “ripping”

The code word for files stored on both My Computer and my Mp3 player (when it is connected to the computer) is “LIBRARY”

To add files (SYNC) to your mp3 player using Windows Media Player 10:

http://www.microsoft.com/windowsxp/using/windowsmediaplayer/wmp10/harrison_wmp10.mspx

To add files (SYNC) to your mp3 player using Windows Media Player 11:

http://www.microsoft.com/windows/windowsmedia/player/faq/sync.mspx

To delete files from your mp3 player using Windows Media Player 10:

http://www.microsoft.com/windows/windowsmedia/knowledgecenter/mediaadvice/0085.mspx#EDF

To delete files from your mp3 player using Windows Media Player 11:

My Directions:

1. Connect your mp3 player to the computer

2. Open Windows Media Player

3. Click on the icon of your Mp3 player on the left-hand side of the Library

4. Click on the Songs, Tracks, or other Music Folder

5. Find a song or songs that you want to delete

6. Left-click the song once to highlight it

7. Press the “Delete” button on your computer’s keyboard

To copy (RIP) files from CD to Mp3 player using Windows Media Player 10:

http://www.microsoft.com/windowsxp/using/windowsmediaplayer/getstarted/ripcd.mspx

To copy (RIP) files from CD to Mp3 player using Windows Media Player 11:

http://www.microsoft.com/windows/windowsmedia/knowledgecenter/easystart/mp11guide.aspx#RippingCopySsongsfromCDstoYyourCcomputer

Substitute REC fo volume + in the following:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

I agree with the above suggestion. Try setting the USB Mode under "Settings" on "MSC" on the Sansa. My computer would not recognize the e260 when the mode was set to "MTP"; works fine on "MSC".

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