Rachel you need 2 12/12AH batteries that are located in the battery pack under the seat. Simply pull the battery pack from the scooter and with a standard phillips screwdriver remove the many screws attaching the battery pack together (simply turn the pack over to get to the screws) There will be two wire on each battery and also a heat sensor attached to the side of one battery remove the wires from each battery and carefully reove the heat sensor. You can bring one of the batterys to your local battery warehouse type store or a provider and purchase 2 new ones reinstall like you removed attaching red wire to red terminals and black to black terminals and reattach the heat sensor to the side of one battery (you can use packaging tape to reattach). replace all the screws to put the case back together and reinstall in your scooter. Charge the batteries with you charger until the charge light is green then happy riding HOPE THIS HELPS
How to remove battery pack
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