Hi,
If lens won't go back, Check batteries and make sure that they have sufficient charge, the batteries may need to be recharged or replaced. follow the instruction to resolve the problem.
--- Remove the battery and wait 30 Seconds & reinsert the battery, if your camera has a backup or date and time battery, remove this battery as well. Removal of the backup battery will cause a full reset of the camera and will clear any settings.
If this will not solve the problem your device need service (repair)
Good Luck & have a nice day
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