Genius Eye 310 Webcam Logo
Anonymous Posted on Aug 18, 2010

I have installed the drivers for the webcamera genius310 and when i try to open it sais no device detected , im using windows 7, yahoo messenger or skype doesnt detect it either what can i do?

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  • Expert 8,637 Answers
  • Posted on Aug 28, 2010
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Follow the instructions below and it will work.<br /><br />Disconnect the Camera from the USB port and reinstall the CD or Downloaded software program.<br /><br />When the program asks you to connect the camera to the USB port, do so and it should work.<br /><br />Then to use it on the Web, do this.<br />Web Camera&rsquo;s have to be setup on the program they are to be used with. Just installing the<br />camera on your computer does not set it up to broadcast on messengers or Skype.<br /><br />Each program has Options that have to be setup in order for the Audio and Video to function properly.<br /><br />A. Skype Setup:<br />After downloading and installing Skype<br /><br />http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/<br /><br />set it up as follows:<br />Go to Tools, then Options, and click on Audio Settings and set the Microphone and Speakers to the computer Audio Card. <br />Then click on the Video Settings. <br />The camera, if Installed Properly, it will come up and show a video picture. <br />Then, on the bottom of the page click save. <br />The camera and audio should function properly. Your friends and Family will now be able to see and hear you.<br /><br />B. Yahoo Setup:<br />After downloading and installing Yahoo Messenger<br /><br />http://www.soft32.com/download_30.HTML<br /><br />set it up as follows:<br />Go to Messenger at the top left and click on it. <br />Next go down to Preferences and click on it. <br />Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card. <br />Next go to the Test Audio section and (in blue writing) click on "Open the call setup assistant" and follow the instructions on the left window. <br /><br />C. Windows Live Messenger:<br /><br />http://download.live.com/Messenger<br /><br />After you start Windows Live Messenger, expand the view by clicking on the square on top left next to the red X. <br />Then on the Windows Live messenger window on the right side, click on " "Show Menus." And then click on "Show the Menu Bar". <br />Next go to the Menu Bar on right side, click on " "Action." <br />Go to "TOOLS" and click "Audio and Video Setting" and follow the instructions. <br />NOTE: Your audio and video should work. Enjoy.<br />When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.<br /><br />D. AIM (AOL) Messenger:<br /><br />http://dashboard.aim.com/aim <br /><br />On the VIM sign-in window click on Edit. <br />Then click on Settings Enhanced IM. <br />Next click on Enhanced IM. <br />Then click on Audio Video. <br />The Audio and Video portion has drop downs so you can select the proper audio card and video camera installed in you computer. <br />The Audi Video drop downs are<br />Microphone<br />Speaker<br />Camera<br />The audio and camera should function now.<br />Additional information to use with VIM settings.<br />Adjust Your Audio and Video Settings:<br />In order to adjust your audio and video settings, please follow the steps given below:<br />1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window. If you are currently<br />Participating in an AOL Live Video IM session, a message will display: You must disconnect the current AOL Live Video IM<br />Conversation before running setup. Would you like to disconnect now? Click the Yes button.<br />2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working<br />Properly. Follow the on-screen prompts.<br />Notes:<br />The first time you use AOL Live Video IM, a message will display: Would you like to first check your audio and video settings? Click the Yes button. <br />The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers and microphone are working properly. <br />Follow the on-screen prompts. <br />images in AOL Live Video IM may appear reversed, or as a mirror image (text may appear backwards) when you look at your own camera feed or at the <br />Picture-in-picture (PIP) display. <br />After making the settings your ready for a chat and video talk with your Family and Friends.<br />Hope this helps. Bud<br /><br /><br />

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1st You download Webcam Driver.
After this install the Webcam driver in the system.
Installation of Webcam Driver
Go to the control panel
Click on the System Icon
Click on the Hardware Tab
Click on the Device Manager s
Select the Unknown Device or printer device where yellow Question Marks sign on it.
Right click on it and uninstall it.
After this go to the top of the device manager and click on scan for hardware changes.
Driver installation Wizard start.
Brows Your Driver from the Hard Disk and click on next.
Driver will be install.
You can download driver from bottom link.
Genius KYE Camera Drivers for Windows XP Vista Windows 7

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Ok i can see the other person they can't see me i can also hear them and they can hear me though i can't be seen

1.Check that your webcam is switched on and is connected to your computer.

2.Close all programs that may be using the webcam. These include video editing software, instant messengers (such as Yahoo Messenger or Windows Live Messenger), browsers, Windows Explorer, and even some websites.

3.Make sure that both you and the person you are video calling are using the latest version of Skype, Yahoo Messenger..

4.Make sure that you have the latest version of Microsoft DirectX. For Windows Vista and Windows 7, you can get the latest version of DirectX by updating Windows with the latest service packs and updates. For Windows XP, you can download it here.

5.Check that your webcam is listed in Device Manager
Do one of the following:
Windows 7: Click the Windows button and select Control Panel.
Click Hardware and Sound and under Devices and Printers select Device Manager.
Click the little arrow beside Imaging Devices.Windows Vista: Open the Start menu and select Control Panel.
Open System and Maintenance and click Device Manager.Windows XP:Open the Start menu and select Control Panel. Open System and in the Hardware tab, click Device Manager.Under Imaging devices, check that you webcam is listed

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If it's not listed, reinstall the drivers for your webcam.
A driver is the program you install with the webcam which makes it work on your computer. (Some webcams use preinstalled drivers so you may not have had to install one.) Make sure you have the most recent drivers for your webcam by downloading them from the webcam manufacturer's website.

Please let me know if you need further assistance on this issue .And try to include more information in your request ...like camera model # , operating system ( windows xp ,vista ,7, etc ...) , and the software you are using to chat online ..(yahoo messenger, skype , facebook,or any other platform ...)
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I'm not sure if Yahoo messenger has the specific ability to log in to two accounts simultaniously. If you don't mind using another client to log into your Yahoo account, there are a lot of third party messaging clients (Trillian, Pidgin, Spark, Meebo, etc) that will let you log into multiple accounts at once. These will also let you sign into other protocols such as AOL IM, MSN messenger, ICQ, IRC, Yahoo IM, and several others.
If you're open to trying a new client, I'd recommend trying Pidgin: http://www.pidgin.im/download/
Its probably one of the easier clients to learn to use.
If installing new software is an issue, use one instance of Yahoo Messenger and a web client like https://imo.im/
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Clickthe "Messenger" menu in Yahoo! Messenger and select "ConnectionPreferences." 2.Enable the "No network detection" option and then click the"OK" button at the bottom of the window. 3.Yahoo! Messenger will ask you if you want to sign in again with your new proxysettings. Click the "OK" button. 4.Enter your Yahoo! ID and password and click the "Sign In" button. youmay have a registry problem download registry cleaner reginout to fix the issue
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Hi,

Try to check under device manager if the webcam attached is detected. To view device manager:
right click on My computer > Manage > Device Manager. Verify if the webcam is detected. if you found error then try to update driver using cd driver.

thanks!
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Normal 0 Also send this to your family and friends so they have their computer setup properly.
Web Camera’s have to be setup on the program they are to be used with. Just installing the camera on your computer does not set it up to broadcast on messengers or Skype.
Each program has Options that have to be setup in order for the Audio and Video to function properly.
Yahoo Setup:

After downloading and installing Yahoo Messenger (http://www.soft32.com/download_30.html ) set it up as follows:

  1. Go to Messenger at the top left and click on it.
  2. Next go down to Preferences and click on it.
  3. Next Calling and Devices on the right and set the Microphone and Speakers to the computer Audio Card.
  4. Next go to the Test Audio section and (in blue writing) click on “Open the call setup assistant” and follow the instructions on the left window.
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hi chrisheila!i think ur trying to download the PC version of YM..ur device is a Windows CE one so it wont install..
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a third option is to use a very good software called shape services IM plus at http://www.shapeservices.com/en/products/details.php?product=im
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please get back for any help..do leave a rating if i have helped u!regards!
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