Question about Hitachi 55HDS69 55 in. Plasma Television

3 Answers

Hitachi plasma tv

Hello

I have a Hitachi model number 55HDS69 plasma tv. Today when my wife turned it on, the picture froze and turned black. Now I have only audio and no video no matter input I am on.

Thanks

Matt

Posted by on

  • Anonymous Oct 06, 2008

    I am having the same problem, except it has been flickering on and off for a couple weeks. I thought it was my cable provider, because it literally would be ok for a couple days and then flicker a little bit, but then yesterday out of no were it went blank. i can still hear sound through my suround sound.

  • jpruggles Apr 14, 2009

    Same problem here... just happened. I checked the fuses and they seem to be fine. How did you get it fixed?

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You trow away you're tv and you buy a new one ok

Posted on May 14, 2008

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I had the exact same problem.

Since my TV was out of warranty by about 6 months, I called Hitachi at 1-800-hitachi. Their hours are:
10-1 Saturday 
9:30-6 weekdays

The person who authorized Hitachi paying for my parts was Keith, but I called back and spoke with an equally helpful person afterward. I was impressed with the customer service. I told them that I had chosen Hitachi over other brands because I believed in the product, but I was frustrated with my expensive plasma failing so soon out of warranty. I also shared with them that I was seeing several other people on this forum experiencing the same problem. They agreed to pay for parts and I would pay for labor.

My local repair shop charged me $199.95 total for labor, which wasn't too bad. It took longer than I had hoped to get the part, over a week, and a couple more days to do the repairs, so that was a little frustrating. The TV is working great now, and I am happy with the outcome (I'd be happier if it hadn't failed at all, but overall I thought the handling was fair).

Good luck! Let me know how it goes.

Take care,
Gabrielle

Posted on May 25, 2009

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  • 29 Answers

Hi.

I think is your X-SUS PWB and Y-SUS PWB.
Call to Hitachi service to ask for these parts.

Bye.

Posted on Dec 30, 2008

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Posted on Jan 02, 2017

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I finally got information from the repair shop. Apparently it is the upper and lower panel drive. The parts are supposedly not more than a couple hundred dollars, though I'll let you know when I get the bill. I do want to say that Hitachi was great when I called them. Even though my plasma is out of warranty by a few months, they agreed to pay for parts if I pay for labor. That just might keep me buying Hitachi products despite the issues I've had with my 2 plasmas.

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