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feature 985 shows you your vm extension #.
feature 983 then try 1029999 (if password was changed to 9999 or something else)
or maybe feature 983 then 738662 'ok' then 266344 'ok'. depending on the norstar system you have.
these are some codes to enter the vm management. What are you trying to do, reset a vm password or other system programming?
This means the system can no longer communicate with the voice mail. You can try to locate the voice mail and power cycle the unit to resolve the issue, If you still get inactive feature after the reboot you will need to replace the vms.
If you are getting inactive feature when entering feature 983 the phone system and voice mail unit are not communicating. This usually requires a power reset to clear. Or the voice mail unit is in trouble and a vendor needs to be called.
Sometimes just by powering down the VM for about 5 Minutes and Powering up again resets the programme... BUT do not try the Feature 983 code for around 10 minutes after powering up. (depends on how much memory the VM is using)
First make sure u r using Voicemail system which is either Star talk or call pilot. If u r any one of this then only u can use F 981, 982 , 983 or 985. Its a feature code of voice mail. If u r using either of this and still gettin inactive feature, then try with rebooting The Satr talk or call pilot i.e. switch off from mains wait for few mins and switch it back on. After rebooting it will take 15-20 mins to boot up the system and after that u can use these feature.
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