I have a brand new Singer Quantum 9960 and am having bobbin tension issues. The bobbin tension is too tight. I have re threaded multiple times and used multiple bobbins and needles. When I load the...
Not sure what the root of the problem is but I can help you through some fundamentals.
With bobbin thread unspooling from wrong direction the bobbin thread will eventually escape from the bobbin tension spring and will loop on top side of fabric. The bobbin thread must unwind CCW.
Not sure why bobbin tension seems high when loaded the correct way. Suggest a couple tests, top thread first.
To test top thread feed and tension, place presser foot up and needle up. Select a tension setting of approximately four (4). Make a long slow steady pull of top thread. The thread should advance easily through the needle eye with out hesitation or snagging. This is "no tension" of top thread as foot is up. Any snagging would imply uneven feed from top spool or miss-threading.
Now place foot down and make another long slow steady pull of top thread. Note the difference in no tension (foot up) and selected tension (foot down). Again the thread should advance through the eye of the needle without snagging or abrupt change in tension.
Now with the bobbin loaded, bottom thread brought to top, needle up, make a long steady pull of the bottom thread. It should advance smoothly without snagging or abrupt change in tension. It should have a similar tension to top thread foot down in previous top thread test.
When loading the bobbing, as you draw the thread into the notch with left hand, and prevent the bobbing from moving with right hand, you should feel the thread slip into place behind the tension spring. It should still move easily, just under tension similar to top thread foot down.
I believe this model has a transparent bobbin cover. After bottom thread is brought to top, when ever the needle is up, the bobbin thread should be visible crossing over the top of the bobbin spool so long as there's sufficient tension on top thread.
Comment below with your findings and I'll assist further if need be.
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