The driver is probably stuck. The manual tells you how to access the front of the device. Check there (I have also had several hard to find jams) - be sure to remove all nails first.
The driver is silver in color, so it's easy to see if it's jammed. Use a slotted screwdriver to push it back up. I have had this happen more than a few times.
That fixed mine. Thanks I was getting upset
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