We purchased a CS50 headset a few years back (maybe 2-3 years ago). The headset is working, however, it is beeping periodically. This has never happened before. I replaced the part that plugs into the wall with a new one, but the beeping continues. Do you have a solution?
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The NEC SL1100 phone can be used with a wireless headset, but it will require a specific type of connection.
The NEC SL1100 phone has a 2.5mm headset jack, which is not compatible with most wireless headsets, which typically use a USB or Bluetooth connection.
To use a wireless headset with the NEC SL1100 phone, you will need a USB-to-2.5mm headset adapter or a Bluetooth-to-2.5mm headset adapter.
The Plantronics CS50 wireless headset is not directly compatible with the NEC SL1100 phone. However, Plantronics offers a USB-to-2.5mm headset adapter which can be used with the CS50.
It's worth noting that some NEC SL1100 phones are equipped with a built-in Bluetooth module, which allows you to connect a Bluetooth headset directly. To check if your NEC SL1100 phone has this feature, you can check the user manual or contact the manufacturer.
It's important to check the compatibility of the wireless headset and the phone system, before making any purchase. It's recommended to consult the manual of the phone system or the technical support of the phone system provider to ensure that the wireless headset you plan to purchase is compatible with the phone system.
I know this is an old post but I just want to share what I confirmed through Plantations. Hopefully it will help someone in the same situation. Sometimes, people buy replacements headsets and it should be noted the CS55 Headset does not pair with the CS50 base. While they headset looks identical, the only way to tell which headset you have is to open the battery cover and look under the battery. If you have a CS55 headset and a CS50 base, they will not pair.
Try a system reset:
1. Lift the headset off of the charging cradle, but make sure the headset is turned off. It will be off if the green light on the front of the base is not lit. If it's not, push the call answer button once to turn it off.
2. Push the call answer button and the mute button at the same time and hold them down. The mute button is the black little wheel at the top of the headset. Use the tip of your finger to push it straight down and hold it while holding the call answer button. A green light on the headset will flash for 2 series of flashes. Wait until the end of the second series then let go of both buttons.
3. Put the headset back on the charging cradle and wait 30 seconds. Lift it back up and try to use it. If this doesn't work, repeat one more time and then disconnect the power from the base and plug it back in.
The CS50-USB from Plantronics extends wireless freedom to your
softphone. It’s the first wireless headset for VoIP applications with
remote call detection and answer/end capability via PerSonoCall
software (built-in).
It is the handset lifter that actually picks up the ring tone from the telephone, and not the CS50 itself. The first thing that you want to do is make sure that the ring tone or ring volume didn't change on the phone, because this could throw off how the lifter "hears" it. Also, I'm not sure which lifter your user has.. if it's the larger HL1 (this one has a base that the phone sits on), there is a sensitivity adjustment on the back of the lifter. If is the smaller HL10 which sticks onto the phone (and should be positioned over the speaker grill where the ring tone comes out of the phone), the internal mic may have stopped working and that could be why it doesn't hear the ring anymore. If you have the HL10, you can try using a ring detector cable, this is a little accessory that should have come with your lifter (it looks like a wire with a small speaker on the end of it with double-sided tape). Plug this into the back of the HL10 (there are 2 jacks back there but it will only fit in one, you may need to remove the rubber plug), then stick the little speaker over the speaker grill on the telephone. If this doesn't work, you may need to replace the lifter. Here is a link below with a picture to take a look at the ring detector. Plantronics 46780 01 Ring Detector Cable PLX Headsets Direct
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