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There's a switch on the bottom of the base unit to switch between tone and pulse. It's marked "18" in the illustration on page 6 of the manual at
http://vt.vtp-media.com/ecp/documents/product_Product/1249/UserManual/2839/vt2461_manual.pdf
The owner/user manual should have instructions on how to accomplish this. I take it that you no longer have the manual, so you'll have to root around in the phone's settings (you may have to access the tone/pulse setting from the base unit), to select the desired dialing mode. On some older phones (including cordless), the tone/pulse selection is a physical switch on the base unit (on the top/bottom/side/back). Look carefully... I hope I've helped you!
To switch back to tone dialing, hold down the SELECT button for couple of seconds. The display on the base unit will read PU indicating pulse dialing. Now press and hold SELECT to change it to TN (Tone dialing).
hold the select button down a few seconds until you'll see a 'tn' on the readout. this sets it to tone. hold it down again and it will set back to 'Pu' for pulse. i figured this out by accident. the losers at vtech never answered my question.
Hi There, I had the same problem and what worked with me was by pressing the star button before the number, or if it works with u, by keeping a hard press on thre star button for 3-4 seconds
Per the instruction manual, there is supposed to be a switch on the base (look on the back or bottom) for TONE/PULSE mode.
Here is a link to the manual:
http://www.home-electronics.net/GE/ProductDownloads/25881EE3_IB.pdf
In the "troubleshooting" section, there is this entry:
Dial tone is OK, but can?t dial out:
Make sure the TONE/PULSE setting on the base is set to the type of phone service you are subscribed to.
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