Acrobat 8.1 When i test my kodak i40 scanner thru the scan validation tool, it works great, but when i try to scan anything, at any settings (typically simplex 150 dpi grayscale 8.5 x 11 size, i get one of two messages: scanning failed or file cannot be found. I've used the scanners native interface and the adobe interface, same results. current 8.1.2 is latest version of acrobat: any suggestions: Roxyll

Could be the setting in the driver (scan validation tool) time out or if the feeder roller continues to turn clean the sensor located on the paper tray inside the square hole approx 8 mm X8 mm just below where the feed rollers are located

Check you have the latest firmware , the old version can cause this on startup especially when cold

Does it error when you use the scan validation tool ? if not its probably a software setting

depending on the type of software you are using, this could be where the problem lies. test the scanner using the scan validation tool.
Start>All programmes>Kodak>Document Imaging>Scan Validation Tool - use the TWAIN driver.

If the scanner scans fine here, then this is software related and you will need to contact the software manufacturer to resolve the issue.

try to open it, there will be small short mirrors under black plactic covers, remove that thin covers and clean the mirror well and put it back. it has to remove the E8 error

Try Calibration routine. If it fails check optics are clean and not scratched. If it still fails change the lamps.The KDS.log is encrypted and can only be accessed via a license key. This is only Available to Kodak reps or through RTS ltd service calls.
WWW.Responsets.co.uk.

First clean with a damp cloth, then try Isopropyl Alcohol. Dont use solvents. Check if papers are sticky. Stapled papers are 'sticky' even after removing staples. loosen them if required. Notmally rollers last 200,000 to 250,000 scans
S. Mohan, Chennai, India

Hi,

Try downloading the latest Firmware for the Kodak i40 Scanner at the following Kodak.com page: http://graphics.kodak.com/docimaging/US/en/Products/Document_Scanners/Desktop/i40_Scanner/Support/Drivers_And_Downloads/i30_and_i40_Scanner_Firmware/index.htm

Follow the instructions carefully, and make sure that the scanner and the PC DO NOT turn off while doing the Firmware update. I recomend connecting both to a UPS with a known good battery while doing this upgrade.

This should install the latest features including the one that enables front feed.

Otaron

first downloaded the trial version of Acrobat 7.0 and removed
Acrobat 6.0. Test scanning ok it will worked!

Proceed to uninstall the Acrobat 7 trial version and
reinstall the 6.0 version you own, try this i hope it will work for you.

All d best

I can't seem to find a error code 5. What software are you using to scan? Did the error start right after your first? Had the scanner been working?